Sending an email to the
helpdesk ensures that your request will be answered.
Sending it directly to an employee of Computer Services may delay your request for any of the following reasons:
- That person may not be checking his/her personal emails. Any mail sent to an employee will go into their personal folder/group/box and not into their work/helpdesk folder/group/box. But everyone who works for CS checks their helpdesk mail even if they don't have a chance to check any thing else.
- That person may be out of the office due to illness, vacation, etc. If that's the case, your request will sit in that person's box indefinitely until he/she checks it again. Meaning that everyone else in Computer Services is completely unaware that you are waiting for a response.
- Your request may require the expertise of more than one employee. IF the message is sent to helpdesk it is easier to coordinate requests that have to be handled by multiple technicians.
- There will be a record of your request even if your email gets deleted from the technicians mailbox. Any mail sent to helpdesk is automatically stored in an archive. If you sent a message to a particular person and that person accidentally deleted the message there is no other record of your request.
