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If a UGA Extension Energy Educator cannot be reached, please use this reference guide to help the consumer with his or her natural gas needs.
1. To report a gas leak or for natural gas emergencies call: Atlanta Gas Light at 1-877-427-4321
2. Call before you dig! Dial 8-1-1 or 1-800-282-7411
3. If a consumer is having a problem paying their natural gas bill, they should contact their natural gas marketer first. For a current list of certified natural gas marketers in the AGL service area: www.psc.state.ga.us/gas/certified_marketers.asp or call the Georgia Public Service Commission (GPSC) at 1-800-282-5813 or 404-656-4501.
4. If the consumer is having trouble working with their natural gas marketer and would like to speak to someone else, refer the customer to the Georgia Public Service Commission (GPSC):
5. If a consumer is looking for information in order to switch natural gas marketers, they can either call the GPSC at 1-800-282-5813 or 404-656-4501 or you can refer them to the following website for current rates, plans, and marketers: www.psc.state.ga.us/gas/pricecard.asp
6. For groups or individuals interested in an educational presentation on the natural gas industry, have them contact their regional UGA Extension Energy Educator:
- Leigh Ann Aaron (laa@uga.edu)
Madison County
P.O. Box 68
Danielsville, GA 30633
706-795-2281
- Vonsuela Baker (vbaker@uga.edu)
Fulton County
1757 Washington Rd.
East Point, GA 30344
404-762-4077
- Amy Cunningham (amycunni@uga.edu)
Gwinnett County
750 South Perry Street, Suite 400
Lawrenceville, GA 30045-4804
678-377-4010
- Jackie Dallas (jdallas@fcs.uga.edu)
Clarke County
1865 West Broad, Suite D
Athens, GA 30606
706-543-3788
- Sandy Foster (sandyf@uga.edu)
Clayton County
1262 Govt. Circle, Suite 40
Jonesboro, GA 30236
770-473-3945
- Keshia Jones (keshiaj@uga.edu)
Dodge County
230 Foster Street, Suite A
Eastman, GA 31023
478-374-8137
- Lee Ann Powell (lapowell@uga.edu)
Chatham County
P.O. Box 9866
Savannah, GA 31412
912-652-7981
- Crystal Godfrey (crgodfre@uga.edu)
Clinch County
313 W. Dame Avenue, Suite A
Homerville, GA 31634
912-487-2169
- Kristen Smith (kcsmith@uga.edu)
Walker County
P.O. Box 827
Lafayette, GA 30728
706-638-2548
7. For seniors who need an application for the AGL Senior Discount, mail them a copy or refer them to this website: www.psc.state.ga.us/consumer_corner/AGL-senior_discount_app.pdf. They can also call the GPSC at 1-800-282-5813 or 404-656-4501.
8. For information about the regulated provider, SCANA (natural gas marketer of last resort for people with bad credit):
- www.psc.state.ga.us/consumer_corner/cc_gas/regulated_provider/regulated_provider.asp
- Or have them call 1-866-254-7742
9. If a consumer has received a disconnection notice and needs assistance paying their natural gas bill, you can refer them to the local agency.
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