Through our service, teaching, and research, we will contribute to creating an environment where individuals with disabilities are independent and enjoy careers of choice.


WorkWorks is located in the Institute on Human Development and Disability and is a unit of the College of Family and Consumer Sciences at the University of Georgia. As we provide services to Georgians and citizens nationwide, we are committed to a structure that responds to new initiatives with the same quality service and responsiveness our customers currently enjoy. Through a faculty emphasizing individual creativity and outstanding customer service, WorkWorks, formerly Human Services Management Institute, provides developmental experiences to people who value choice and meaningful careers for persons with disabilities and youth at risk. Our mission is to create an environment where individuals with disabilities and youth at risk are independent and enjoy careers of choice.

Founded in 1978, the Human Services Management Institute (now WorkWorks) has a successful history of providing unique human resource development experiences to individuals concerned with rehabilitation and disability issues. Our emphasis continues to be on outcomes and changing organizational culture; promoting choice and meaningful careers for people with disabilities; and, providing outstanding customer service. More recently, our emphasis has expanded to include youth at risk. Our mission is accomplished through many individuals who participate in our skill development offerings, organizational development experiences, and community intervention activities.


Employment Services Course Registration

The response to our on-line Employment Services Certificate Program continues to exceed expectations. We invite your application, which will reserve your place in our next session. This is a distance education course that students can take while working in their present job coach or employment specialist position. In addition, we welcome persons who are interested in developing skills to become job coaches. We recognize that students will be at different learning levels and it is our goal to tailor the course to each individual.

WorkWorks will accept applications until the course is filled. Persons applying after the class is full will be placed on a waiting list for the next available slot. To insure your acceptance, it is important that our office receive your application and the $1000 tuition fee. We will accept your personal check or a purchase order from your sponsoring organization. As soon as both are received, we will notify you of your acceptance.

Several options are available to you to register for this course. Click Register for Employment Services Specialist Training above and submit the completed form via the web or download and mail the completed form to WorkWorks. Our faculty and staff recognize your job demands and your support needs. The program's curriculum reflects an awareness of the skills you must have to work successfully with people who have significant disabilities. This opportunity will contribute to your professional development and to the people you serve. If you have questions, please call, fax, or e-mail us.

You may enroll by:

  • letter: WorkWorks, IHDD, 850 College Station Road, Athens, GA 30602-4806;
  • fax: 706-542-4815, or
  • complete the online registration form.
  • phone: 706-542-1360, but written confirmation must follow. 

Class size is limited
It is important to register as far in advance as possible. 

Continuing Education Units (CEUs) or Continuing Maintenance (CM-CRC)
To receive Continuing Education Units (CEUs) or Continuing Maintenance (CM-CRC) for participation in the program, please check the appropriate box on the registration form.

Payment of Fees
Checks should be made payable to the The Institute on Human Development and Disability. Full tuition is due at the time of registration. Tuition amount is subject to change.

$1000.00 per student (includes technical assistance, course materials and instruction).

Cancellation Policy
Before a program begins, the Institute incurs substantial costs related to individual registrations. Therefore, registrations cancelled less than four weeks prior to the starting date of the program will incur a charge of 25 percent of the full program fee; within five days of the program, 75 percent will be forfeited. For the convenience of an agency, substitutions may be made at no cost. Participants who substitute must have an approved application.

Register for Employment Services Course


Certificate Program

National Web-Based Employment Services: Training Opportunity, Characteristics, & Outcome

Course Description

Ten units will be covered during a 40 week period. The format for each unit will involve readings, application of course material in your work, other assignments, bulletin board and listserv discussions with classmates and instructors, and a variety of student presentations. Students will take a final examination at the completion of the 40 week course. Each course will be made up of 15 job coaches/employment specialists and each student will be assigned to an instructor. The major instructors are University of Georgia faculty in the College of Education. Advisers are available to help students throughout the course. Students will be able to maintain their connections with classmates and other job coaches/employment through the job coach network.


The National Web Based Training Project is a certification program designed for Job Coaches and Employment Specialists who assist persons with significant disabilities to direct their own support systems and to become successfully employed in careers they choose and with which they are satisfied for an extended period of time. The program’s purpose is to provide a certificate, competency based program to current and potential employees of public and nonprofit private agencies that offer employment services to persons with the most significant disabilities. The on-line training program is an 160 contact hour course offered over up to 40 weeks. There are 9 units of on-line instruction, job-based assignments, and discussion sessions. Through extensive information sharing, all persons who work as job coaches and employment specialists will have the opportunity to participate in a peer support system on the internet. An on-line seminar on use of the WEB will be available at all times.


  • This course offers a flexible training format for fitting staff development into a daily work setting.
  • Job coaches/employment specialists will be able to enhance their knowledge, and increase their level of professionalism through this certification program.
  • Job coaches and employment specialists can interact online in order to learn about different ways to help people with significant disabilities get and keep jobs.
  • Information and resources are current and are continually being gathered from experts in supported employment.
  • Job coaches/employment specialists will learn and apply practical methods of solving problems and assisting people with significant disabilities as they gain and maintain employment.


  • Job coaches/employment specialists will have the skills to provide the work-related assistance that individuals need to get and keep jobs.
  • Job coaches/employment specialists will learn marketing approaches which include assessing how the employer will be affected by employing an individual with a most severe disability.
  • Job coaches/employment specialists will recognize the importance of spending time in a company in order to learn about the natural supports available.
  • Job coaches/employment specialists will learn strategies for addressing negative employer attitudes.
  • Individuals with disabilities will be able to make choices at all times during the employment process.
  • Individuals with disabilities will be integrated into the workplace.
  • The job coach/employment specialist position will be enhanced by this certificate program.


Overview of Course, Computer Navigation, Course Tools, and Resources

Unit 1 - Values

  • Values
  • Normalcy
  • Self-Determination and Choice, Inclusion, Individualization
  • "People First" Language
  • Behavior & Language Guidelines
  • Respect for Individuals
  • Ethical Guidelines

Unit 2 - Federal & State Agencies, Laws, & Benefits Analysis

  • Social Security
  • U.S. Department of Education & U.S. Department of Health & Human Services
  • Vocational Rehabilitation
  • Americans with Disabilities Act (ADA)
  • Olmstead Decision

Unit 3 - Disabilities

  • Mobility Related Disabilities
  • Hearing Impairments
  • Visual Impairments
  • Developmental Disabilities
  • Psychological/Psychiatric Disabilities
  • Learning Disabilities

Unit 4 – Discovering Individual Strengths, Talents, and Interests

  • Identifying Individual Assets
  • Discovery
  • Functional Assessment
  • Community-Based Assessment
  • Developing a Customer Profile

Unit 5 - Assistive Technology

  • Definitions & Categories
  • Determination of Need
  • Reasonable Accommodations
  • Resources
  • Assistive Technology Links
  • ADA Technical Assistance Programs

Unit 6 - Job Development

  • Know the Job Seeker
  • Career Planning
  • Team Meetings
  • Employment Objectives
  • Job Development
  • Job Analysis
  • Job Accommodations
  • Customized Employment

Unit 7 - Marketing Skills

  • Job Readiness
  • Marketing
  • Contacting Employers
  • Relationship Building
  • Marketing Your Services
  • Information Networking
  • Marketing Plan
  • Networking & Business Partnerships
  • Informational Interviewing

Unit 8 - Work Skill Development

  • Ready the Employee
  • Teaching Important Skills
  • Task Analysis
  • Data Collection Guidelines
  • Systematic Instruction
  • Guidelines for Least Prompt Hierarchy
  • Graphing Data
  • Reinforcement Procedures
  • Compensatory Strategies
  • Individual Achievement
  • Training Lessons from History

Unit 9 - Support Needs

  • Supporting Individuals Who Are Working
  • Developing Natural Supports
  • Empowerment & Natural Supports
  • Evaluation & On-Going Support
  • Examples of Supports Provided by Employers
  • Fading from the Job Site
  • Available Funding Sources
  • Ten Conclusions about Natural Supports

Unit 10 - Final Examination


Initiatives include

Development and dissemination of a questionnaire and method to evaluate customer satisfaction with rehabilitation - ED/OSERS/NIDRR.

  • The purpose of this initiative was twofold: 1) to develop an instrument and methodology for the collection of data regarding consumer satisfaction with rehabilitation services, and 2) to disseminate information about the use of the instrument and analysis of data that is provided by the instrument. A consumer satisfaction instrument was developed specifically for rehabilitation programs. The Institute developed a survey methodology designed to generate the highest possible response rate in order to assure that the rehabilitation program is getting an accurate assessment of satisfaction. If satisfaction can be maximized, ultimately fewer customers will drop out and more customers will be successful in reaching employment and other important goals.

Distance education certificate program for job coaches and employment specialists who provide employment support to individuals with the most severe disabilities - ED/OSERS/RSA.

  • WorkWorks offers a competency-based, certificate training program and a peer support network for job coaches and employment specialists. The 160 hour program, is offered through on-line distance education. Individuals who complete the program will be prepared to provide employment assistance to individuals with the most severe disabilities through job development and job placement services as well as other services that assure self-determination and community integration.

Self-advocacy program for individuals with disabilities - ED/OSERS/RSA.

  • This initiative targeted individuals with disabilities (adults and public school students at risk) who reside in the Central Savannah River Area Enterprise Community and the Southwest Georgia United Empowerment Zone. A community intervention and self-advocacy program was being developed and demonstrated. Individuals with disabilities created opportunities for themselves in finding and keeping meaningful competitive career employment and fully participating in their communities. 


Customer Satisfaction

Ongoing information about services provided by the state/federal rehabilitation system should include data regarding consumer satisfaction so that service delivery can be improved and priorities can be managed. Rehabilitation program managers must understand customer satisfaction along with other quality indicators in order to assure that consumers get the services they desire and need and which lead to the best outcome. If satisfaction with rehabilitation services can be maximized, ultimately fewer consumers may drop out and more consumers may be successful in reaching employment and other important goals.

The purpose of this project was twofold; 1) to develop an instrument and methodology for the collection of data regarding consumer satisfaction with services provided by the state/federal rehabilitation agencies, and 2) to disseminate information about the use of the instrument and analysis of data that is provided by the instrument.

In order to assure that the process enables rehabilitation agencies to obtain valid and reliable information regarding consumer satisfaction with services, we began the instrument development process with consumer focus groups to obtain consumer views about characteristics of an agency that is ideal. During focus group discussions we gathered important information regarding potential methodologies for data collection and important areas of satisfaction with services. This is part of a paradigm of empowering those with disabilities rather than supporting a paternalistic system. We have validated the areas of service satisfaction with focus group members; the instrument was validated by again soliciting input from focus groups. Necessary revisions were made and the instrument was pilot tested. Pilot testing included surveys of individuals whose cases have been closed after service provision as well as individuals receiving services. We consulted with consumers, SRAC members, and knowledgeable others to find ways to increase the response rate. The project resulted in a consumer satisfaction survey instrument developed specifically for rehabilitation programs. This instrument is short and easy to administer. The project produced a survey methodology designed to generate the highest possible response rate in order to assure that the rehabilitation agency is getting an accurate assessment of satisfaction.

Registration for Employment Services Course

Personal Information

Organization Information

Additional Information


Note: must be a Certified Rehabilitation Counselor to receive CM-CRC)



Send Questions To

Philip E. Chase, Director
Institute on Human Development and Disability
The University of Georgia
850 College Station Road
Athens, GA 30602