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Diana Zapote

College of Family and Consumer Sciences

Financial Planning, Housing and Consumer Economics

Client Service Associate/Operations

Job Description

I work closely with financial advisors to help anticipate and address all client needs such as: assist with life insurance applications, entering trades, opening new investment and retirement accounts, annuity contracts, process distributions, contributions, registration changes, and 1099 tax reporting. In addition, I plan and execute seminars and events for clients; foster and maintain a working relationship with internal and external wholesalers; communicate with and work directly with client-approved CFP® professionals and attorneys for tax reporting; process office expense reports and payments, partner with the Raymond James marketing department for advertising while adhering to compliance policies and procedures; update and maintain social media and website accounts; ensure branch is compliant and prepared for annual audits; coordinate appointments, travel, and schedule; handle gifting for clients, and maintain organized client accounts and files while continuously developing new office efficiencies. 

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