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FAQ

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  1. How do I create a FACS profile online?
  2. My students need a software package that is not in the labs. What should I do?
  3. What measures should I take to secure my PC?
  4. How do I know if my computer has a virus?
  5. Is this email spam?
  6. I Need a Poster Printed For an Upcoming Conference
  7. How do I get a Qualtrics survey account?
  8. How can I restore deleted files from the server?
  9. How do I access UGA Mail if outside the U.S.?
  10. How can I record my seminar or guest speaker?
  11. Can I Skype or Zoom from this room?
  12. What should I do if the top of my Powerpoint presentation isn’t visible?
  13. Why is my computer slow?
  14. What should I do if I think my computer has a virus?
  15. Can you help with my personal computer support?
  16. How do I conduct meetings with Zoom?
How do I create a FACS profile online?

Go to www.fcs.uga.edu/people and see the instructions at the bottom right.

My students need a software package that is not in the labs. What should I do?

Computer labs, classroom computers, and instructor stations are updated prior to the beginning of each semester.

Requests for new or updated software applications should be made at least six weeks prior to the beginning of any semester to allow time for scheduling of installation and testing. The department must provide the software, proof of license for each machine to be installed, and any manuals or documentation required to ensure the applications will run in the FACS environment.

  • Dawson 202 laptop cart requires 20 licenses + instructor station
  • Dawson 204 requires 15 licenses
  • Dawson 264 requires 31 licenses
  • Barrow 216 requires 32 licenses
  • Barrow 211 requires 12 licenses

No changes in software will occur (other than security updates) after the computers are imaged for the semester.

To request additional software before the next semester, submit a help desk request. The request must be submitted before the mid term of the previous semester.

What measures should I take to secure my PC?

Things To Avoid

  1. Never email your password to anyone.
  2. Never tell anyone your password.
  3. Do not write down your password.
  4. Do not store sensitive data on your local hard drive (Use network storage when possible).

Things To Do

  1. Use a secure browser like Firefox, Chrome, or Microsoft Edge.
    Note: Internet Explorer should not be used unless required for a specific UGA resource.
  2. Lock your workstation when leaving using the Windows key + L.
  3. Use a strong password.
    A good password:
    • is at least eight characters long,
    • doesn't contain your username, real name, or company name,
    • doesn't contain a complete word,
    • is significantly different from previous passwords, and
    • contains uppercase letters, lowercase letters, numbers, and symbols.
  4. Check with OTIS before installing any software.
  5. Keep your computer up to date with Windows Update.
  6. If you suspect your machine has been compromised, call OTIS immediately.
  7. Take the 4 online courses at Secure.Uga.edu.
How do I know if my computer has a virus?

Sometimes there's just no way to be sure, but often computers give hints that something isn't quite right.

Slower Internet and Processing
A slower computer doesn't necessarily mean you have a virus, but if it's a sudden enough change in speed, it may be worth checking out. 

Unexpected Computer Behavior
Viruses can do all kinds of strange things to your computer. If your computer stops responding to clicks, decides to open files on its own, scrolls or acts as if a key's been pressed when it hasn't, you may be experiencing computer virus symptoms. Your computer shouldn't seem like it's thinking for itself.

Error Messages
Your computer knows something is wrong before you do. One of the most noticeable symptoms of a computer virus is the sudden appearance of pop-up messages warning you about missing system or application files.

Advertisements
It's common to see ads as you browse the internet, but if you start seeing them when you're not actively browsing, that is a telltale sign of a virus. Do not click on these ads, even if they say they are for antivirus software.

Outgoing Emails
Viruses try to spread themselves by email. If you notice emails in your sent box that you didn't send, you probably have a virus. If you get an email from a friend that seems suspicious, they might have a virus. Do not click on any links or open any attachments in questionable emails.

Remember, your computer may not always show symptoms if it's infected. Always perform regular system checks and virus scans to make sure your computer is clean. Also, practice safe computing. Never click on unfamiliar links in emails or pop-up ads to keep your computer safe from exposure.

Adapted from http://www.toptenreviews.com/software/articles/symptoms-of-computer-virus/

Is this email spam?

What is a Spam?

Spam refers to unsolicited or junk email. It may contain links that apear to be to familiar websites, but in fact lead to phishing websites or malware hosts.

What is a Phishing Email?

Phishing emails are designed to trick you into replying to them with personal information like your username and password, your birthday or financial account numbers. In addition to asking for personal information, a phishing message typically:

  • Wants you to take action (Examples: revalidate immediately, reply at once, upgrade now.)
  • Has a close deadline for acting (Examples: immediately, within 24 hours, today.)
  • Features poor grammar and spelling (Examples: we advice you, we are contact you, until you are approve and validate.)
  • Threatens to remove access to a service (Examples: email, online banking, a social networking site, PayPal)
  • Tries to trigger an emotional response — such as panic — to goad you into responding with the information they request.

Phishing messages can be sent from email addresses of people you know or sent from suspicious-looking email addresses. They may have either a generic recipient (like email recipient, members, or UGA) or a blank in the 'To' field.

Why is it called Spam?

One theory proposes that Spam email is named for Spam luncheon meat by way of a Monty Python sketch. This 3 ½ minute vingett first aired in 1970 where Spam, uttered over 132 times, occurs in every menu item, every conversation, and every actor’s name. The lunch meat seems just as inescapible in the sketch as it is in our email today.

I Need a Poster Printed For an Upcoming Conference

Posters can be submitted for printing to several services available on campus and off-campus:

Pricing and lead times vary for each service, so please plan ahead.

Printing Services:

Poster Template Resources:

Our Instructional Technologist can assist with design and layout if needed.

How do I get a Qualtrics survey account?

What is Qualtrics?

Qualtrics is a web-based survey tool that makes it easy for students, faculty and staff to design, implement and evaluate survey results. The tool has an easy point-and-click interface, over 80 different question types, a library of surveys and questions, branching questions, a survey tracker to remind respondents, flexible reporting, unlimited customer support and training videos.
Qualtrics is free for all UGA students, faculty and staff to support of teaching and research.

How Do I Access Qualtrics?

Once you have an account (see below), you can access Qualtrics by logging in at the following webpage:

  1. http://ugeorgia.qualtrics.com
  2. Use your assigned username and password (different from your MyID)

Faculty, Graduate Student and Staff Access

Faculty, Staff, and Graduate students may request an account by contacting OTIS through our helpdesk system.

Undergraduate Student Access

Students can request an account by contacting the EITS Helpdesk at helpdesk@uga.edu or by phone at 706-542-3106.

How can I restore deleted files from the server?

If you've deleted file(s) and want to recover them, you may use the Restore utility to restore them.

1. Right click on the folder that contained your file(s) and select "Restore previous versions"

2. Select the folder version with the date/time that you prefer and click Restore... That will restore the entire folder.

If you'd prefer to restore a single file, double click a folder, and you'll have access to its contents. Open or copy files as needed from there.

3. Click "Restore" one more time, then after some processing, your files will be restored.

How do I access UGA Mail if outside the U.S.?

Students, faculty and staff who are traveling outside of the U.S. have several options for using ArchPass Duo.

Users with smartphones can use the Duo Mobile app to generate numeric passcodes to use for authentication. The Duo Mobile app will generate passcodes even if the phone is not connected to wifi or a cellular network. Users can test this functionality by switching their smartphone into Airplane mode, and then pressing the green key icon in the Duo Mobile app to generate a passcode.

If a student or employee is only leaving the country for a brief period of time, they can use the SMS text option for authenticating. Choosing this option will generate a bank of 10 one-time use codes. Each code is good for 30 days and can be used once when logging in.

If a student or employee has access to an international cell phone or landline, that phone can also be enrolled in Duo and used for authentication. Users can enroll multiple devices, and Duo will work with most international phones.

Visit ArchPass DUO

How can I record my seminar or guest speaker?

OTIS is happy to assist you with your video recording needs. We have two portable backpack kits available containing a video camera, lights, microphone, and tripod. We will provide training for each of these devices.

Can I Skype or Zoom from this room?

All classroom instructor stations have Skype and Zoom software installed. If a camera is not already connected in the room, please enter a helpdesk request with the room number and the date and time needed so that we can make sure we have one in place before your session.

What should I do if the top of my Powerpoint presentation isn’t visible?

If you are having difficulty seeing the top have of your presentation from the classroom projector, please turn off the projector at the touch panel, wait 30 seconds, and then turn it back on. This process should allow the two devices to renegotiate their settings. If this does not solve your issue or you have another issue in your Dawson or Barrow classroom, please call 706-542-4864 or send someone to the OTIS office (Suite 200, Dawson Hall) for assistance.

Why is my computer slow?

Your computer can be slow for many reasons including the presence of malware, keeping too many programs running for the capabilities of the machine, or a software update may be installing in the background.

  • Step 1: Save your files, close all programs, log out and restart the computer. If this resolves the issue, keep track of how long before it begins to slow down again (if it does). If restarting does not help, go on to
  • Step 2: Open a helpdesk ticket with OTIS and let us investigate for you. We have several tools that can find issues and resolve them quickly.

Your computer should be restarted at least once every two weeks.

What should I do if I think my computer has a virus?

If you are certain that your computer has an infection, contact us immediately by phone or place a helpdesk ticket and move to another computer to do your work. Leave any USB drives or other devices attached to the computer so that they can be scanned as well. Please let us know the symptoms you saw that made you think that a virus was the issue so we can more efficiently address the threat.

Can you help with my personal computer support?

Unfortunately OTIS can only support computers that are owned by UGA. We may, however, be able to make a recommendation or guide you to additional resources on campus and in the community.

How do I conduct meetings with Zoom?

How do I join a meeting?

How do I schedule a meeting with the Zoom website?

How do I manage things inside a meeting?

How can I create breakout rooms?

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